Last modified: July 23, 2022
Please read each of these documents carefully. Together, these documents are known as the “Terms”. They establish what you can expect from us as you use our services, and what we expect from you.
If these Google Pay/Google Payments Additional Terms of Service conflict with the Google Terms of Service, these Google Pay/Google Payments Additional Terms of Service will govern. If there is any conflict between the English-language version of the Terms and a version translated into another language, the English-language text shall prevail.
Google Pay is a 'Service' as defined in the Google ToS.
Certain Google Pay features were previously branded 'Android Pay'. While you may continue to see legacy references to Android Pay in shops, in apps or on websites, those features are subject to these Terms.
Please see the Google Pay Help Center for more information.
By agreeing to the Terms, you represent that you are:
You will also need a Google Account; a device that meets the Service's system and compatibility requirements, which may change from time to time; working Internet access; and compatible software. Your ability to use Google Pay, and Google Pay's performance, may be affected by these factors. Such system requirements are your responsibility.
To protect your Google Account, keep your password confidential and do not share your account details or password with anyone else. You should not reuse your Google Account password on third-party applications. Learn more about keeping your Google Account secure, including what to do if you learn of any unauthorized use of your password or Google Account.
From time to time, Google Pay may provide you with various transaction security features to reduce the risk of unintended or unauthorized transactions involving your Google Account. Regardless of the transaction security features you select, you assume responsibility for all charges made through your Google Account, including unintended or unauthorized purchases made through Google Pay.
Google Pay saves the things you do in Google Pay (like your transactions and communications), and the things you keep in Google Pay (like your forms of payment), to your Google Account to provide the Google Pay service to you. Google Pay allows you to manage your Google Pay service in one place, and allows you to transact with Google and third parties using things you keep in Google Pay. Things you can keep in Google Pay include:
With the Google Pay app you can also:
You must be eighteen (18) years of age or older to use the Google Pay app. If you provide your phone number in the Google Pay app, you agree that Google may send text messages at that number about Google Pay app transactions. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to end. Neither we nor your phone carriers are liable for delayed or undelivered messages.
With Google Pay, you can keep and manage various kinds of payment methods in your Google Account (collectively, 'Payment Methods'), including:
Availability of a given Payment Method or its compatibility with Google Pay may depend on your Payment Method and other factors. The compatible Payment Method types, as well as the Payment Method uses and Google Pay features described below may not be available to you, and change at any time.
You may be able to save a Payment Method to your Google Account through a variety of user interfaces, including the Google Pay app or website, the Google Chrome browser, the Payment Method issuer's app or website or through a Google product or service such as the Google Play Store. In order to save a Payment Method, you must complete all required information on any registration forms presented to you. The information that you provide must be current, complete and accurate, and you must maintain it as such. We may require you to provide additional information as a condition of continued use of Google Pay, or to help us determine whether to permit you to continue using Google Pay.
When you save a Payment Method, Google may store information relating to the Payment Method, such as your name and billing address. Google Pay also allows you to save other information to your Google Account that can help speed up transactions, such as a delivery address or a vehicle license plate or registration number.
You authorize us to confirm that your Payment Method is in good standing with its provider, including, but not limited to, by submitting a request for a payment authorization and/or a low-value credit and/or debit to the Payment Method, in accordance with network rules or other requirements applicable to the Payment Method.
You agree that Google Pay is for your personal use, with your own Payment Methods. If you use Google Pay with an eligible corporate card, you agree that you are doing so with your employer's authorization and with the ability to bind your employer to these Terms.
You also agree that Google may update your Payment Method information, including expiration date and card number, based on information received from your card issuer under certain account update programs created by payment networks. Google may reflect these changes in your stored Payment Method information to help prevent payment failure or service termination.
Except where Google or its affiliate is the issuer, neither Google nor its affiliates are involved in issuing credit or determining eligibility for credit, nor do they exercise control over: the availability or accuracy of Payment Methods or funds; the provisioning (or addition) of Payment Methods to Google Pay, or addition of funds to Payment Method balances. For any concerns relating to the foregoing, please contact your Payment Method's issuer.
The following additional terms apply when using Google Pay to save a Virtual Card Number, or Linked Third-Party Account to your Google Account.
After you have begun to add a Payment Method to Google Pay and provided the information requested by Google and/or your Payment Method issuer, Google Pay will check whether the Payment Method is eligible to be used with Google Pay. All of a participating issuer's Payment Methods may not be eligible. If your Payment Method's issuer supports Google Pay and your Payment Method is eligible, when adding it you may see a screen asking you to accept the issuer's terms and conditions. Once you have done so and successfully added the Payment Method, Google Pay will store a Virtual Card Number representing your payment card's actual card number, or associate your Linked Third-Party Account with your Google Account, for use as described in the Terms.
Virtual Card Numbers that you register using Google Pay are distinct from any associated Payment Cards that you save to your Google Account. Unlike a Virtual Card Number, a Payment Card will generally not be presented to you with card art resembling the associated physical card, and cannot be used for in-store Near-Field Communication ('NFC') transactions. However, when you register a Virtual Card Number, Google Pay may also save the associated Payment Card in your Google Account as well.
You acknowledge that Google Pay may receive transaction information from your Payment Method's issuer to display transaction details and your recent transaction history in Google Pay.
A Payment Method may be removed from Google Pay on a given device and become unusable with the Service if: (i) you delete the Payment Method from Google Pay; (ii) you delete the Payment Method from your Google Account; (iii) you erase your mobile device using Android Device Manager; (iv) you delete your Google Account; (v) your mobile device fails to connect to any Google product or service for 90 consecutive days; (vi) you do not use Google Pay on the device for 12 consecutive months; and/or (vii) your Payment Method's issuer or payment network instructs Google to remove the Payment Method from Google Pay.
Google Pay may allow you to initiate a payment transaction with a 'Seller', defined as (i) a Google group company or (ii) any other seller participating in one or more of Google's marketplaces (as listed here) that offers merchandise, goods or services for sale to you, and that requests Google or its affiliates to process payment transactions on its behalf.
You acknowledge and agree that your transaction with a Seller (a 'Google Transaction') is solely between you and the Seller. Google and its affiliates are not party to your Google Transactions and related purchases, nor are they buyer or seller in connection with any Google Transaction, unless expressly designated as such (for example, in the listing or description of the relevant merchandise, good or service on a Google-operated website or interface).
When you initiate a Google Transaction, Google may present your available and eligible Payment Methods to you at the time of transaction. Not all Payment Methods are eligible for use for all transactions. After you select the Payment Method that you wish to use, Google may charge that Payment Method, or may share the Payment Method and related details with one of its affiliates, which will then process the transaction on behalf of the Seller. You authorize the charge or debit to your Payment Method as necessary to complete processing of a Google Transaction. You also authorize any crediting to your Payment Method in connection with reversals, refunds or adjustments related to a Google Transaction.
For details or terms relating to a specific Google Transaction, including refund or dispute resolution policies, please refer to the terms of service, help center or other support materials provided by the Seller with which you transacted.
If there is a problem charging your selected Payment Method, Google may charge any other valid Payment Method that you have saved to Google Pay. Visit the Google Pay website, Google Pay app or Google settings on your Android device to manage your payment options. You also agree that a Seller may resubmit a Google Transaction for a purchase to the payment network for processing one or more times in the event that a prior Google Transaction is declined or returned by the payment network. Google may delay payment processing of suspicious transactions or transactions that may involve fraud, misconduct or violate applicable law, the Terms or other applicable Google policies, as determined at Google's sole and absolute discretion.
If a Seller offers you the ability to pay for subscriptions, your subscription will start when you click 'accept and buy' (or an equivalent phrase) on a subscription purchase. This is a recurring billing transaction. Unless otherwise stated, your subscription and the relevant billing authorization will continue indefinitely until cancelled by you. By clicking 'accept and buy' (or equivalent), you authorize the Seller to bill your chosen Payment Method each designated billing period for the subscription. The Google Transaction amount is subject to change by the Seller during the subscription period. Unless otherwise stated in the terms and conditions accompanying your subscription purchase, cancellation of a subscription will not become effective until the end of the current billing period, and you will not receive a refund for the current billing period and will continue to be able to access the relevant subscription for the remainder of the current billing period. In the event of a conflict between the terms and conditions you agree to for your subscription purchase and these Terms, the terms and conditions you agree to for your subscription purchase will govern.
When you initiate a payment using Google Pay with any party other than a Seller (such party is a 'Third Party' and such transaction is a 'Third-Party Transaction'), Google may pass details of your eligible Payment Method and related information to the Third Party or its payment processor so that it can charge your Payment Method. Depending on the nature of the Third Party, a Third-Party Transaction may be for the purchase of goods or services or for other purposes, such as charitable donations or gifts. A Third-Party Transaction may be initiated when you: use tap-and-pay in shops using NFC, barcodes or other contactless technology; select 'Google Pay' or 'Buy with Google Pay' (or comparable language) as a payment option in an online transaction on the Third Party's website or app; interact or transact with the Third Party on Google Pay; or transact with the Third Party through some other online interface, such as via the Google Assistant. When you initiate an online transaction, Google Pay may also share other information, such as a phone number, billing, delivery or email address saved in your Google Account, where relevant to completing the transaction.
In a Third-Party Transaction, after passing the Payment Method and other details to the Third Party or its payment processor, Google will have no further involvement in the transaction (except that the Third Party or its payment processor may pass order information back to Google for display in Google Pay), and you acknowledge and agree that such transaction is solely between you and the Third Party and not with Google or any of its affiliates. You should contact the Third Party or your Payment Method provider (for example, the issuer of your Payment Card) directly regarding any issues with Third-Party Transactions, including refunds and disputes.
If you have enabled the 'AutoFill' feature on the Google Chrome browser or on your Android device, Google Pay may also present you with the option of automatically filling your saved Payment Method and address information in a Third-Party website's payment form on the Chrome browser, or in a Third-Party app's payment form on an Android device. (For more information on how AutoFill works with Google Pay, consult the Chrome Help Center). When you use this feature, Google is not interacting with the Third-Party website or app, and is only completing your request to automatically fill certain selected information in a Third-Party form. Google has no involvement in any transaction that you complete using Chrome or Android AutoFill, and you acknowledge and agree that such transaction is solely between you and the Third Party and not with Google or its affiliates. You should contact the Third Party or your Payment Method issuer directly regarding any issues with a transaction in which you used Chrome or Android AutoFill.
(d) For Google Payment Services
If you choose to participate in GPC Services, Google may present your available and eligible Payment Methods to you at the time of a transaction and may pass your Payment Method details to Google Payment Corp. for it to charge/debit your Payment Method for the GPC Services, as discussed below in the GPC Services sections of these Terms.
(e) Google Pay Availability
When you visit a participating third party's website or app, Google may disclose to the third party whether or not you have Google Pay set up on your device, so that the third party knows whether to offer you Google Pay as a payment option. You can opt out of Google making this disclosure in Google Pay privacy settings. Opting out could affect your ability to use Google Pay with certain third parties.
Google Pay rewards, as described in the Google Pay Rewards Terms (United States), is subject to these Terms as well as the Rewards Terms. When you opt-in to earn rewards from Google Pay or otherwise participate in the program you agree to the Rewards Terms.
Google Payment Corp. (‘GPC’), a subsidiary of Google LLC, offers or facilitates various products and services (the ‘GPC Services’), described in the following sections. The sections of these Terms which relate to specific GPC Services govern your access and use of those GPC Services to the extent you participate in the specific GPC Service discussed in that section. In the event of a conflict between the GPC Services provisions of these Terms and the Google Pay provisions of these Terms or the Google ToS, the GPC Services provisions of these Terms will prevail.
These GPC Services Terms are divided into the following parts:
By opening a Google Pay account and accepting these Terms, you agree that this Section titled “Google Pay P2P Service and Google Pay Balance” applies in the event that you participate in or take actions to request or send any person-to-person/peer-to-peer
You must be eighteen (18) years of age or older, a resident of the United States, and otherwise meet the requirements in these Terms, in order to participate in the Google Pay P2P Payments or Google Pay Balance Services.
The P2P Payments Service enables you to send and receive payments to and from other Google Pay users, and in some cases, the ability for you to make payments to merchants to pay for personal purchases.
(a) P2P Limitations and Acceptable Use
The P2P Payments Service is intended for personal transactions only. The P2P Payments Service may not be used for business P2P transactions, other than for payment or receipt of personal/residential rental amounts, between individuals. All users of the P2P Payments Service agree to the restrictions contained in the Google Payments User Policies. Any use of the P2P Payments Service which violates the requirements of the Google Payments User Policies may result in a user being suspended from using the P2P Payments Service and/or other Services. The P2P Payments Service may not be used for charitable transactions except in cases where such charities are presented by Google as merchants accepting Google Pay Balance as a Payment Method on Google Pay.
(b) Funding and Sending P2P Payments
P2P Payments are a feature of, and available only via, the Google Pay mobile app. In order to make P2P Payments, you will need to select a Payment Method to be used as your funding account for the payment (‘Funding Account’) which may be a debit card or ACH-enabled checking or savings account or other Payment Method that we support. See Exhibit A, Short Form Disclosure and Exhibit B, Long Form Disclosure regarding any applicable fees. The fees specified on those Disclosures apply regardless of whether we have activated a Google Pay Balance for you.
You authorize us to confirm that your Funding Account(s) are in good standing with the issuing financial institution, including by submitting a request for a payment authorization to the Funding Account or by saving a Virtual Card Number for your Funding Account instrument. If we utilize a third party service to verify your Funding Account that requires your registration with or you to provide information to the third party service, we will provide you with details regarding that service, and we may seek your consent prior to the verification.
You will have the ability to choose which Funding Account is used to fund the P2P Payment, however, we may determine the order of the Funding Accounts displayed in your Google Pay account and availability to be used to fund the requested P2P Payment. Some Funding Accounts may not be available for all transactions, such as if you have activated a Google Pay Balance and have sufficient funds in your Balance for the P2P Payment requested, or if you are attempting to purchase goods or services from a merchant that does not accept a given Funding Account.(c) Linking a Funding Account and Verification
You may remove the Funding Account from your Google Pay account to unlink it from the P2P Payments Service and from other features of Google Pay which we support, and once removed, we will no longer receive your account information from the third party. Or you may unlink the Funding Account solely from the P2P Payments Service, but keep it enabled for other features of Google Pay which we support.(d) Instant Transfer Evaluation for Faster Transfers
We may also offer you the ability to qualify for faster transfers (including sending P2P Payments and depositing funds into your Google Pay Balance) from a linked ACH-enabled checking or savings account (‘Instant Transfer Evaluation’). Instant Transfer Evaluation enables funds transferred from your Funding Account to be accessible to you for sending P2P Payments and depositing into your Google Pay Balance prior to the final settlement of such funds with us. However, you are ultimately responsible to us for the full and final settlement amount of such funds authorized through Instant Transfer Evaluation. Instant Transfer Evaluation may include your authorization of a third party service to access and provide us with the current balance of your Funding Account in order to make an eligibility determination for each P2P Payment or funding transaction using such Funding Account. Instant Transfer Evaluation may be offered as an option for which you must separately consent, or may be included as part of linking a Funding Account in which case you will be required to consent to Instant Transfer Evaluation with the linking of a Funding Account. We may also in limited cases authorize your other P2P Payments for faster transfers; in that case, you are also ultimately responsible for the full and final settlement amount of such funds authorized.
We do not receive the login credentials for your financial institution account, and do not directly access your account with your financial institution.
If you have linked a Funding Account that qualifies for Instant Transfer Evaluation, you agree that faster transfers are not guaranteed for any P2P Payment or funding transaction that you initiate, and such qualification depends on factors that may include the then-current balance of your Funding Account, the amount you request to send, and recent Google Pay activity. If a P2P Payment or funding transaction does not qualify for faster transfers, we will present you with options which may include to proceed with the Funding Account chosen without faster transfer, to select another Funding Account (if applicable), or to cancel the P2P Payment or funding transaction.
(e) Your Authorization for a P2P Payment
(1) When you request to send a P2P Payment, you authorize GPC to debit your Google Pay Balance for the P2P Payment amount if you have a Google Pay Balance and a sufficient Balance is available.
(2) If you do not have a Google Pay Balance or do not have a sufficient Balance, and you choose a Funding Account for a P2P Payment that is an ACH-enabled checking or savings account, you authorize GPC to initiate a debit through the ACH Network or, if you choose a Funding Account that is a debit card, you authorize GPC to initiate a charge to the debit card through a payment card network.
(3) You authorize GPC to initiate any subsequent credit, debit or charge to your Funding Account or to your Google Pay Balance (if applicable to you) in order to process a return, chargeback, reversal, refund, adjustment or rejection, to correct an error relating to, or to resubmit a P2P Payment.
(4) In the event that you sign up for a successor GPC account and your Google Pay Balance is thus closed, you agree that we may, with your consent, debit your successor GPC account for any existing or recurring payments, or initiate any credit, debit or charge to your successor GPC account (as your successor service to the Google Pay Balance) to process any return, chargeback, reversal, refund, adjustment or rejection, to correct an error relating to, or to resubmit any payments initiated before your Google Pay Balance is closed.
(5) Your authorizations under this Section remain in effect while you are a user of the Services and for a period of ninety (90) days following termination or cancellation of the Services.
Processing of P2P Payments
You may send a P2P Payment to any other person who is a resident of the United States with a valid Google Pay account and who otherwise meets the requirements of these Terms to receive such P2P Payment (the ‘Recipient’). You will be the “Sender” of the transaction for purposes of these Terms.
You must select the Funding Account from which your P2P Payment will be sent at the time you initiate the P2P Payment (except that if you have a sufficient Google Pay Balance, your transaction will be funded with that Balance as discussed in these Terms). You will also have the option to enter a "memo" or note for the P2P Payment, which may be retained by GPC as part of the P2P Payment record and/or monitored by GPC in accordance with its financial regulatory obligations. GPC will hold funds debited from a Sender's Funding Account or Google Pay Balance pending transfer to the Recipient. You will not have access to funds in the process of transmission to the Recipient.
(i) The Recipient will receive an email or notification advising the Recipient that funds resulting from the P2P Payment have been received for him or her.
(ii) The Recipient must download the Google Pay mobile app and have a qualifying Google Pay account in good standing in order for the funds resulting from the P2P Payment to become available to him or her.
(iii) You may not send a P2P Payment to a Recipient who does not have a qualifying Google Pay account. Instead, your P2P Payment may take the form of an invitation to the Recipient to create a Google Pay account in order to, among other things, receive the P2P Payment from you. Such a Recipient may be required to take certain actions, such as providing GPC with additional registration information, or accepting the Google Pay Terms of Service, prior to your ability to complete the P2P Payment request. GPC is not responsible if the intended Recipient does not have or create accounts necessary to receive a P2P Payment.
(iv) Receiving P2P Payments Without a Google Pay Balance. You may receive P2P Payments from Google Pay users or from us which will be held by us and reflected in your Google Pay account interface if you have not activated a Google Pay Balance.
Unless you activate a Google Pay Balance, funds received and held by us in connection with your Google Pay account (for example, from the receipt of a P2P Payment) do not represent a store of value, and you may not access or use any such funds except to withdraw the funds to your ACH-enabled checking or savings account via the ACH network or checking account using your debit card.
If you wish to add any money to or use the funds accumulated for you and held by us to make P2P Payments or purchase transactions with merchants, you must activate a Google Pay Balance in accordance with these Terms.
(c) Settlement of the P2P Payment
A requested P2P Payment is complete when funds are (i) credited to the Recipient's Google Pay Balance or reflected in the Recipient’s Google Pay account interface, and are available for use or withdrawal by the Recipient or (ii) directed by the Recipient to the Recipient's bank account (via the Recipient's debit card or the ACH Network). The Sender may request that GPC cancel the P2P Payment prior to such completion of the P2P Payment, as described in our Customer Service and Error Resolution Policy. The Sender may request cancellation of the P2P Payment by contacting GPC via our Contact Us page, or by calling 1-888-986-7944. GPC will use commercially reasonable efforts to cancel the P2P Payment upon request by the Sender. In the event that GPC is able to cancel the P2P Payment, the funds will be recredited to the Sender's Funding Account, or Google Pay Balance, that was used to fund the P2P Payment to the extent possible. GPC may deduct applicable fees from the recredited funds, to the extent permitted by applicable law. P2P Payments that have been completed as set forth in this subsection are ineligible for cancellation.
(d) GPC reserves the right (but is not obligated) to make funds available to a Recipient before GPC receives final settlement of the Sender's funding transaction.
(e) GPC also reserves the right in its sole discretion to delay transfer of funds to Recipient or place a hold on funds received via the Recipient's Google Pay account or Google Pay Balance.
(f) Notwithstanding the foregoing, except for instant transfers, GPC will use commercially reasonable efforts to make funds available to a Recipient no later than three (3) business days after GPC receives final settlement of the Sender's funding transaction. Except as set forth in the Customer Service and Error Resolution Policy, GPC has no liability to you or any other person for any delay in making funds available to the Recipient.
(g) If a requested P2P Payment cannot be completed for any reason, including because the Recipient is not a U.S. resident or does not create a Google Pay account, the P2P Payment will be cancelled and, to the extent possible, funds will be recredited to the Sender's Funding Account or Google Pay Balance that was used to fund the P2P Payment to the extent possible. GPC may deduct applicable fees from the recredited funds, to the extent permitted by applicable law.
A Google Pay Balance represents stored value funds maintained by GPC on your behalf in connection with your Google Pay account. This Section of the Terms (titled “Google Pay Balance”) only applies to you if you request to activate or hold a Google Pay Balance.
(a) Activating Google Pay Balance and Identifying Information
Upon activating a Google Pay account, without activating a Google Pay Balance, you may send P2P Payments using a permitted Payment Method, including an ACH-enabled checking or savings account or debit card. You may also receive P2P Payments, which we will hold for you and you may withdraw to a permitted Payment Method.If you wish to activate a Google Pay Balance or are requested by us to do so, you will be required to submit additional identifying information to us (in addition to that provided to create your Google Pay account), which we must then verify prior to activating your Balance. Even if you submit the required additional identifying information and we are able to verify it, we may not activate a Google Pay Balance for you, in our sole and absolute discretion.
We may ask you to provide identifying information for the activation of a Google Pay Balance under certain circumstances. These circumstances may include:
1.Your election to activate a Google Pay Balance for your use;
2.Your P2P Payment activity reaching certain thresholds or limits described here or in these Terms;
3.Your P2P Payment activity reaching certain thresholds or limits within our systems that are deemed high risk, even if we do not publish such thresholds or limits;
4.Your P2P Payment activity being identified as potentially fraudulent or unlawful by our systems; or
5.To comply with applicable law or regulation.
In certain cases, we may require such identifying information and that you activate a Google Pay Balance for you to continue using Google Pay. If you decline to provide such identifying information or we are unable to verify such information, we may decline your attempted transaction, suspend your access to Google Pay P2P Service, or suspend your Google Pay or Google account. If we suspend your Google Pay or Google account, we will provide any held funds to you to the extent permitted by law.
To activate a Google Pay Balance, the additional identifying information that you must submit includes your full name, your address, date of birth, and the last four digits of your social security number. If we are unable to verify your information, we may ask you to provide supplemental identifying information, which may include a photo of a qualifying government ID, self-portrait photo, proof of address documentation, the full nine digits of your social security number, or other information or documentary proof of identity that we may request.
Any identifying information, including supplemental identifying information, that you provide to us for purposes of activating your Google Pay Balance will be used by us to verify your identity, and on an ongoing basis to protect you and us from fraud or abuse, including for review of high risk transactions, and to protect against account takeover or compromise of your Google Pay account. We may also use such information, with your additional consent, to help you register for products and services that you request from us or certain third parties.
If you have previously provided GPC with identifying information for a prior Google Pay balance service, notwithstanding the above, we may determine to activate a Google Pay Balance for you as an existing customer when you sign up for the Google Pay mobile app, at our sole discretion.
(b) Using Google Pay Balance
Once activated, you may access your Google Pay Balance for the activities permitted by us from time-to-time and any funds associated with your Google Pay account will automatically be converted to a Google Pay Balance.
Your Google Pay Balance may be used as a payment method for sending P2P Payments. If you have sufficient funds in your Google Pay Balance to complete a P2P Payment that you are attempting to send, your Google Pay Balance will be used to fund and complete the P2P Payment. If you wish to use another available Payment Method for such P2P Payment, then you must withdraw your Google Pay Balance or reduce your Google Pay Balance below the amount of the P2P Payment. You may not “split” Payment Methods for a single P2P Payment or other transaction with your Google Pay Balance (for example, you cannot fund part of a transaction with Google Pay Balance and part with a linked ACH-enabled checking or savings account). You may also add funds to your Google Pay Balance using your linked ACH-enabled checking or savings account, debit card or other Funding Accounts then supported for the P2P Service. See Exhibit A, Short Form Disclosure and Exhibit B Long Form Disclosure regarding any applicable fees.
You may also use your Google Pay Balance through Google Pay as a Payment Method for purchases of certain goods or services from Google, Google affiliates or participating merchants. When used as a Payment Method, GPC’s role is limited to remitting the value of the agreed payment to the merchant. Please refer to the merchant’s site or policies for customer service, disputes or refunds regarding the goods or services purchased.
When you receive funds via a P2P Payment, if Google Pay Balance has been activated for you, the funds will be automatically credited to your Google Pay Balance. GPC will use commercially reasonable efforts to make the resultant credit to your Google Pay Balance available to you no later than three (3) business days after GPC receives final settlement of the funding transaction.
You may withdraw your Google Pay Balance to your linked ACH-enabled checking or savings account or debit card. See Exhibit A, Short Form Disclosure and Exhibit B Long Form Disclosure regarding any applicable fees. The fees specified on those Disclosures apply regardless of whether we have activated a Google Pay Balance for you.
Using your Google Pay Balance in order to monetize/maximize any rewards programs offered under the issuer's terms for your credit or debit card is prohibited under these Terms.
(c) Closure of Balance
If you choose to close your Google Pay Balance, you will no longer be able to send P2P Payments or make purchases from merchants using your Google Pay Balance. Any funds received for you via P2P Payments or otherwise after closure of your Google Pay Balance will be held by us and may be transferred via an ACH transaction to an ACH-enabled checking or savings account.
By activating or using a Google Pay Balance Card (“GPB Card”), you agree that this Section titled “Google Pay Balance Card” applies to your use of a GPB Card, as described below.
You must be eighteen (18) years of age or older, a citizen or resident of the United States and otherwise meet the requirements in these Terms, in order to activate or use a GPB Card.
(a) Description of the GPB Card
The GPB Card is issued by MetaBank®, National Association (the “Issuer”), under an agreement between GPC and the Issuer, and is provided to you as the authorized user of that GPB Card by GPC pursuant to these Terms. The GPB Card is a “virtual” card issued for your use in digital form, which is linked to your Google Pay Balance in your Google Pay account and permits you to make in-store purchases from U.S. merchants accepting your GPB Card wherever VISA® and Google Pay are accepted. The GPB Card may also be accepted at participating online merchants (including Google).
The GPB Card is not a credit card, and neither GPC nor the Issuer are extending you credit in connection with your use of the GPB Card, even if the merchant allows you to choose debit or credit. The GBP Card is not a gift card or prepaid account and does not store any funds from your Google Pay account, nor may it be used to load or store other funds on the Card. You have been designated by GPC as the authorized user of the GPB Card which is made available to you by GPC for the limited purposes set forth in these Terms. Your possession and use of the GPB Card as an authorized user does not give you any ownership right to, or control over, any funds GPC may maintain with the Issuer to facilitate your use of the GPB Card. The GPB Card is not for resale. The GPB Card will remain the property of the Issuer and must be surrendered upon demand.
The GPB Card is designed for your personal, family or household purposes, and we may terminate your use of the GPB Card at any time in our sole discretion, including if we believe that the GPB Card is being used for business purposes. The GPB Card is nontransferable and it may be cancelled, repossessed, or revoked at any time without prior notice, subject to applicable law. We also may “freeze” your GPB Card, which means you will not be able to use your GPB Card for any transactions while it is frozen, if we suspect irregular, unauthorized or unlawful activities may be involved with your GPB Card, pending an investigation of such suspected activities. If we freeze your GPB Card, we will give you any notice required by law.
We may refuse to authorize or process any GPB Card transaction for any reason, including if we believe you do not have a sufficient Google Pay Balance in your Google Pay account to cover the transaction, the transaction would exceed applicable transaction dollar amount, number or velocity limitations, violate sanctions prohibitions, potentially be a suspicious or high risk transaction or otherwise may violate any of the terms and conditions of these Terms. Alternatively, we may in our discretion authorize or process any of the foregoing types of transactions without incurring any obligation to authorize or process the same type of transaction on future occasions.
The GPB Card will be activated once you set up the card in your Google Pay account and accept these Terms.
(b) Authorized Users
Except as otherwise provided in these Terms, you are responsible for all transactions initiated and fees incurred by use of your GPB Card. If you permit another person to have access to your GPB Card or GPB Card number or other identifying information permitting access to your GPB Card, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You may not request an additional GPB Card for another person.
(c) Personal Identification Number
You may select a Personal Identification Number (“PIN”) for your GPB Card. You can reset your PIN through the Google Pay app. A PIN may be required to complete your transaction with some merchants. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures specified in our Customer Service and Error Resolution Policy . If your PIN is reported lost or stolen, we may restrict or cancel your use of your GPB Card.
(d) Using Your GPB Card
You may use your GPB Card to make payments for goods or services from a merchant accepting your GPB Card wherever VISA® and Google Pay are accepted, provided that GPC approves your requested GPB Card transaction. Some transactions may require use of your PIN. Your GPB Card may not be enabled for use with all merchants in all countries. You acknowledge and agree that your ability to make payments using your GPB Card is limited to purchase and other transactions which are approved by GPC. Approval of a GPB Card transaction by GPC does not mean that you have a sufficient Google Pay Balance in your Google Pay account, to pay for the GPB Card transaction.
Each time you use your GPB Card to make a payment to a merchant, you authorize (i) the merchant to complete the transaction with the GPB Card, (ii) GPC to instruct the Issuer to settle the GPB Card transaction with the merchant in the amount of the transaction and any applicable fees, and (iii) GPC to debit the amount of the transaction and any applicable fees from your Google Pay Balance or, if permitted by GPC, your designated Funding Account.
You cannot load or reload funds to the GPB Card. Because the GPB Card may only be used to complete purchase transactions using your linked available Google Pay Balance, you need to add funds to your Google Pay Balance in order to make purchases with the GPB Card.
Do not provide the GPB Card as a payment method for subscription or other automatic recurring payments. The GPB Card is not enabled for subscription or other automatic recurring payments, and we will not be responsible to you for any losses or damages resulting from the failure of such attempted payments.
Split Transactions. Some merchants allow cardholders to conduct split transactions where you would use the GPB Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender. If you wish to conduct a split transaction and the merchant permits it, you must tell the merchant to charge only an exact amount of funds to the GPB Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash.
Foreign Transactions. The GPB Card is not enabled for transactions outside the United States. You may only use the GPB Card for transactions occurring within the United States and with U.S. merchants.
Holds. When we approve a request from a merchant to authorize a transaction you conduct with your GPB Card, we may place a “hold” for that amount on your Google Pay Balance. This hold reduces your available Google Pay Balance by the amount of the hold; accordingly, your remaining available Google Pay Balance must be sufficient to cover other transactions that post to your Google Pay Balance. In most cases, this hold expires when the transaction posts to your Google Pay Balance or seven days after the request for transaction authorization if there is no corresponding transaction, whichever occurs first. When this hold expires but there is no corresponding transaction, the amount being held is added back to your available Google Pay Balance.
With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), GPB Card purchases may be “preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses. Any preauthorization amount may result in a “hold” for that amount being placed on your Google Pay Balance until the final purchase amount is relayed by the merchant and received by us. During this time, you will not have access to preauthorized amounts.
If your transaction is authorized and then you fail to make a purchase of that item as planned, the authorization may result in a hold for that amount on your Google Pay Balance. We cannot control, and are not responsible for, whether or when a merchant reverses that authorization to release the hold in that instance.
Please note that placing holds described in this Section reduces your available Google Pay Balance and removing these holds increases your available Google Pay Balance. We are not responsible for damages or losses of any type, including wrongful dishonor, for any transaction that is not authorized because of a hold.
Other Restrictions. You do not have the right to stop payment on any purchase or other transaction originated by use of your GPB Card, except as otherwise expressly provided for in these Terms. You may not use your GPB Card for online gambling or any illegal or fraudulent transaction. Display of a Visa, Mastercard or other payment card logo by a merchant does not mean that a transaction with that merchant is legal where you conduct it.
Please see the section “Transaction And Account Limits” in these Terms for transaction and amount limits that apply to your GPB Card. For security or other reasons, we may impose with or without notice to you other limits or restrictions on the amount or number of transactions you can make with your GPB Card. The GPB Card cannot be linked to a non-Google wallet, except as permitted by GPC.
(e)Refunds And Returns
We do not provide you cash refunds for returns of goods or services purchased using your GPB Card. If you have a problem with a purchase that you made using your GPB Card, or if you have a dispute with the merchant, you must handle it directly with the merchant. Any refunds will be handled by the merchant under its refund policy. You agree that we may process the merchant’s refund with a credit to your Google Pay Balance or designated Funding Account. Please note that we have no control over when a merchant credits you for a refund, and the refund may not be available for a number of days after the date the refund transaction occurs.
(f) GPB Card Replacement
Expired GPB Cards are automatically replaced. The same PIN will continue to apply to any replacement card provided to you with the same card number.
You should obtain a transaction receipt from the merchant at the time you make a GPB Card transaction in order to verify your transaction with the merchant. You are responsible for retaining, verifying, and reconciling your transactions and receipts. If the receipt and our records conflict, our records will govern.
(h) Disclaimer Of Liability For Merchant’s Acts Or Omissions
We are not responsible or liable to you if any merchant refuses to accept your GPB Card for all or part of a transaction, if the merchant fails to abide by the applicable payment network rules and regulations when accepting your GPB Card, or for any other action or omission of the merchant.
(i) Unauthorized GPB Card Transactions Or Other Errors Or Questions
You have certain rights under law in the event your GPB Card has been lost or stolen, someone has transferred money from your Google Pay Balance using your GPB Card without your permission, or in the case of other errors or questions about your transactions with the GPB Card. Please see our Customer Service and Error Resolution Policy for further information.
(j) Closing your GPB Card
You may close your GPB Card at any time by closing your Google Pay account through the “Settings” tab at pay.google.com. Your request for GPB Card closure will not affect any of our rights or your obligations arising under these Terms prior to our acting upon your request.
(k) Miscellaneous Terms Applicable to your GPB Card
The GPB Card has been issued by the Issuer to GPC pursuant to an agreement between Issuer and GPC and is provided to you by GPC as an authorized user only for the limited purposes set forth in these Terms. The Issuer is not a party to these Terms and shall have no responsibility or liability to you as an authorized user of the GPB Card. All disputes or issues relating to your use of the GPB Card should be directed to Google Payment Corp. (GPC). Please see our Customer Service and Error Resolution Policy for further information.
(a) Withdrawal of Funds
You may register an ACH-enabled checking or savings account or a debit card to withdraw funds to the associated bank account from your Google Pay Balance or, if you do not have a Google Pay Balance, which we are holding for you. If you are permitted by GPC to withdraw funds to a bank account or debit card, you must be the named account-holder of both the Google Pay account and the bank account or debit card to which funds are withdrawn.
Withdrawals may be processed in part by third parties (such as your account-holding bank). We are not responsible for withdrawn funds once provided to the third party for delivery to you at your request. GPC charges no fees for withdrawals to ACH-enabled checking or savings accounts, but may charge fees for withdrawals via debit card. See Exhibit A, Short Form Disclosure and Exhibit B, Long Form Disclosure for any applicable fees. The fees specified on those Disclosures apply regardless of whether we have activated a Google Pay Balance for you.
You are solely responsible for any fees that may be charged to you by a third party for processing a withdrawal. GPC will not be responsible for withdrawals provided to the wrong party or account, or where you provided incorrect withdrawal account details to GPC.
(b) Liability for Failure to Make Transactions
We may restrict access to your Google Pay account, Google Pay Balance, or GPB Card temporarily or permanently if we notice potentially suspicious activity in connection with your use of the Service(s), or other potential violations of the Google Payment User Policies. We have no liability for restricting such access because of potential suspicious activity.
If we do not complete a P2P Payment, GPB Card or other payment transaction on time or in the correct amount according to our agreement with you (other than for restrictions because of suspicious activity), we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
(i) If through no fault of ours, a merchant refuses to accept your GPB Card or honor a transaction using your Google Pay Balance or other Payment Method;
(ii) If through no fault of ours, you do not have enough money available in your Google Pay Balance or other Payment Method to make a purchase, GPB Card transaction or a P2P Payment;
(iii) If the terminal or system was not working properly, and you knew about the breakdown when you started the transaction;
(iv) If the transaction information supplied by you or a third party is incorrect or untimely;
(v) If circumstances beyond our control (such as flood or fire) prevent a transaction, despite reasonable precautions that we have taken;
(vi)The merchant authorizes an amount greater than the purchase amount;
(vii) If access to or use of your GPB Card has been blocked after you reported your GPB Card PIN lost or stolen;
(viii) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use; or
(ix) If we have reason to believe the requested transaction is unauthorized.
There may be other applicable exceptions as otherwise provided in our agreement with you or by state or federal laws.
(c) Transaction Records, Customer Service and Error Resolution Policy
Records of your P2P Payments through the P2P Payments Service and your other Google Pay Balance transactions, including those made with your GPB Card, if any, (together, your ‘GPC Services Transactions’) will be reflected in your transaction history in your Google Pay account. In addition, you will be provided with a statement of your GPC Services Transactions each month that transaction activity has occurred or quarterly, if no transaction activity has occurred, which can be accessed at pay.google.com. You are responsible for reviewing your statement and transaction activity to determine if there are any errors or unauthorized transactions, and for alerting GPC of such events, in accordance with our Customer Service and Error Resolution Policy. You should review the Customer Service and Error Resolution Policy to understand certain rights you may have as to your GPC Services Transactions.
It is your obligation to save or print a copy of your GPC Services Transactions statement. If your access to one or more Services is cancelled or terminated by you or by us for any reason, you will not be permitted to access statements stored by GPC. You may request paper copies of certain electronic records about your account and stored by GPC, subject to the limitations of the Electronic Communications policy, as stated in Section 8.15 below. GPC reserves the right to charge you fees for such paper copies.
Your Google Pay account will be deemed inactive if you have not sent or received a P2P Payment or had another Google Pay Balance transaction within the prior six (6) months. Accordingly, you will not be provided with a monthly statement of your GPC Services Transactions until you have had your first GPC Services Transaction through your Google Pay account. You also will not be provided with a periodic statement if six (6) months have passed since your last GPC Services Transaction through your Google Pay account. If your Google Pay account has become inactive because six (6) months have passed since your last GPC Services Transaction and your Google Pay account has not been closed, your Google Pay account will be reactivated and periodic statements of your GPC Services Transactions will again be provided to you following a GPC Services Transaction through your Google Pay account.
(d) Transaction and Account Limits
Without Activated Google Pay Balance
With Activated Google Pay Balance
Upon activating a Google Pay Balance:
GPB Card Transactions
Overall Transaction Limit
You may not exceed more than twenty five thousand dollars ($25,000) in your Balance at any time.
GPC may with or without notice to you impose additional limitations on the dollar amount or frequency of any transactions or withdrawals permitted; these limitations are subject to change.
GPC may place additional limits on individual transactions or accounts if we detect potentially high risk or fraudulent activity. Such limits may require that you provide additional identifying information to verify your identity or the transaction or account before you may complete the transaction or use the Service.
In addition to as otherwise provided in these Terms and the Google Payments Privacy Notice, we will disclose information to third parties about your Google Pay account, Google Pay Balance, P2P Payments, GPB Card or other Google Pay Balance transactions you make:
(i) Where it is necessary for completing the P2P Payment, GPB Card or Google Pay Balance transaction;
(ii) In order to verify the existence and condition of your Google Pay account, Google Pay Balance, GPB Card for a third party, such as a credit bureau or merchant;
(iii) In order to comply with government agency or court orders; or
(iv) If you give us your permission.
GPC may charge fees in accordance with the then-current fee schedule, as stated herein. See Exhibit A, Short Form Disclosure, which provides a summary fee disclosure and Exhibit B, Long Form Disclosure. Any fees specified on those Disclosures apply regardless of whether we have activated a Google Pay Balance for you.
Please review the account terms provided by the issuer of your Funding Account for any fees it may assess on your use of your Funding Account.
This Section of the Terms (titled “Google Play Gift Cards”) only applies to you if you purchase, hold or otherwise use a Google Play Gift Card.
The Google Play Gift Card and Prepaid Play Balance Terms of Service apply to Google Play Gift Cards and prepaid Play balances including redeemed Google Play gift cards, credits or gift codes. Please review the Google Play Gift Card and Prepaid Play Balance Terms of Service for terms and conditions which apply to redemption of Play Gift Cards and prepaid Play balances maintained after redemption by GPC.
When you initiate a payment transaction using a Service where GPC processes the payment on behalf of a Third Party (a “Processing Service”), GPC will charge your Payment Method on behalf of and as agent of the Third Party. GPC will assist, as agent of the Third Party, in accessing a payment network and processing the payment transaction. Once your Payment Method is authorized, your payment obligation to the Third Party shall be deemed completed and discharged, except for your obligations in the event of a chargeback or other reversal.
Depending on the nature of the Third Party, such payment transactions may be for the purchase of goods or services initiated in person at the Third Party’s location or through an online transaction such as via the Third Party’s website or app. When you initiate a Third Party payment transaction processed by GPC, you authorize the Third Party to charge or debit your Payment Method via the Processing Service as necessary to complete the transaction.
You also authorize any crediting to your Payment Method in connection with reversals, refunds or adjustments related to a transaction processed through the Processing Service. You also agree that a Third Party and GPC, acting on behalf of the Third Party, may resubmit a payment transaction to a payment network for processing one or more times in the event that a prior payment transaction via the Processing Service is declined or returned by the payment network.
Purchases made through the Processing Service are also subject to your Payment Method issuer’s terms and conditions. You are responsible for any charges and related fees that may be imposed under the Payment Method terms and conditions as a result of your use of a Payment Method for a transaction processed by the Processing Service.
Google may share information about your Payment Method with GPC for GPC to process your payment through the Processing Service. Google also may share information such as a phone number, billing, delivery or email address saved in your Google Account with GPC for GPC to provide to the Third Party or Google may provide that information directly to the Third Party, where relevant to completing the transaction.
You acknowledge and agree that your payments processed through the Processing Service are solely between you and the Third Party, and not with GPC, Google or any of their affiliates. You should contact the Third Party regarding any issues with the goods or services for which payment was processed through the Processing Service. GPC, Google and their affiliates are not a party to your transactions processed through the Processing Service.
For details or terms relating to a specific transaction processed through the Processing Service, including refund or dispute resolution policies, please refer to the terms of service, help center or other support materials provided by the Third Party with which you transacted.
This Section of the Terms (titled “Waze Carpool Payment Processing Service”) only applies to you if you use Waze Carpool.
The Waze Carpool Terms of Service apply to your use of Waze Carpool. When you choose to pay a driver for a ride, you agree that this Section titled “Waze Carpool Payment Processing Service” applies to you, in addition to the Waze Carpool Terms of Service.
GPC receives and processes payment transactions on behalf of the drivers (which are considered Sellers under these Terms), as the agent of the drivers, through the appropriate payment network. When you choose to pay a driver for a ride, you authorize the driver to submit charges (and, in the case of refunds, credits) to your registered Payment Method. Payment received by GPC (including authorization of the payment) from the issuer of your registered Payment Method shall constitute payment to the driver, and your payment obligation to the driver shall be deemed completed and discharged at that time.
Notice for Waze Carpool users in New Hampshire and the District of Columbia: GPC is licensed as a money transmitter. For more information see this page.
This Section of the Terms (titled “Subscription Purchases And Other Recurring Payments”) only applies to you if you authorize subscription purchases or other recurring payments.
In the event that you sign up for a subscription or other recurring payment you have authorized in advance to recur at substantially regular intervals which is processed by GPC (“Recurring Payment”), your Recurring Payment will start when you click “Accept & Buy” or equivalent phrase. This will be a recurring billing transaction. Unless otherwise stated, your Recurring Payment authorization will continue indefinitely until cancelled by you.
By clicking “Accept & Buy” or equivalent phrase, you authorize GPC and/or the Seller (as applicable) to automatically bill your chosen Payment Method each designated billing period for the Recurring Payment at the agreed amount. You further authorize GPC and/or the Seller (as applicable) to charge the agreed payment amount to the alternate Payment Method if you have selected one in your Google Pay account, at our discretion, in the event that your designated Payment Method is unable to be charged for any reason.
The Recurring Payment amount will continue to be charged to your Payment Method or alternate Payment Method (if applicable) each billing period, until you cancel your Recurring Payment, unless as otherwise stated in the terms and conditions accompanying your subscription/recurring payment. The billing rate is subject to change during the subscription/recurring period.
Your Payment Method will be billed each period on the date agreed upon in the terms and conditions accompanying your subscription/recurring payment.
You may cancel a subscription/recurring purchase at any time by following the process described here or the terms and conditions accompanying your Recurring Payment. Cancellation may not become effective until the end of the current billing period unless otherwise specified. Depending on the terms and conditions of your product, you may not receive a refund for the current billing period. You will continue to be able to access the relevant subscription or product/service for the remainder of the current billing period, unless otherwise stated in the product terms and conditions.
You also may stop a Recurring Payment to be charged to your Payment Method that is a debit card or that debits or charges your bank account (automated clearing house payment (ACH)-enabled) or other Payment Method specified in the terms and conditions accompanying your Recurring Payment. Contact us as indicated here or as indicated in the Google Pay Customer Service and Error Resolution Policy in time for us to receive your stop payment request three (3) business days or more before the payment you want stopped is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. If you order us to stop a Recurring Payment three (3) business days or more before the payment is scheduled and we do not do so, we will be liable for your losses or damages.
If the Recurring Payment may vary in amount, we or the Seller will tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set, if we provide that option. We reserve the right to issue refunds or credits of Recurring Payments at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
This Section of the Terms (titled “Store Credit – Eligibility and Redemption”) only applies to you if you receive Store Credit.
Google Store Credit ("Store Credit") is valid only for users who are 18 years of age or older, and who are residents of the United States. Store Credit is issued by GPC, unless specified otherwise. To redeem Store Credit, you will need access to the internet, and you will need to create a Google Pay account. Store Credit must be redeemed toward the purchase of eligible products on https://store.google.com. Purchases are deducted from the Store Credit. GPC may provide purchasers with information about the redemption status of their Store Credit; to view visit https://payments.google.com/
Store Credit is not redeemable for cash or other cards, is not reloadable or refundable, cannot be combined with other balances in your Google Pay account, and cannot be resold, exchanged or transferred for value, except as required by law. If an order exceeds the Store Credit amount, the transaction will be declined unless another valid Payment Method is selected to complete the transaction. GPC disclaims all express or implied warranties as to the Store Credit and its redemption site.
Neither GPC nor Google is responsible if Store Credit is lost, stolen, destroyed or used without your permission. GPC and Google will have the right to close customer accounts and bill alternative forms of payment if fraudulently obtained Store Credit is redeemed and/or used to make purchases.
This Section of the Terms (titled “Bill Payments”) only applies to you if you authorize GPC to initiate a one-time bill payment transaction or recurring bill payment transactions on your behalf.
By enrolling in a bill payment Service where your one-time and/or recurring payment transaction to a biller is processed by GPC (each such payment a “Bill Payment”), you authorize GPC and its service providers, for each of your billing periods and typically on or before your Bill Payment date, to either (i) provide information to the biller or its service providers to process the payment transaction through a payment network; or (ii) to submit the payment transaction to pay the biller on your behalf for processing through a payment network and to submit charges (and, in the case of refunds, credits) to your registered Payment Method. Where GPC processes the transaction, GPC will access a payment network and process the Bill Payment transaction on your behalf. You agree GPC may resubmit a Bill Payment transaction to the payment network for processing one or more times, in the event that a prior Bill Payment transaction is declined or returned by the payment network or there is a technical issue causing the transaction not to go through to the payment network.
Your payment obligation to the biller, including when your payment obligation is deemed completed and discharged, is subject to the terms and conditions of your agreement with the biller. You are responsible for any charges and related fees that may be imposed under your agreement with the biller, these Terms or the terms and conditions agreed upon by you for the particular Bill Payment Service (the “Bill Payment Service Terms And Conditions”), or with your Payment Method issuer regarding a Bill Payment transaction. You also are responsible for directly paying any bills from your biller issued prior to your enrollment in the Bill Payment Service.
It is your sole responsibility to contact your biller directly if you do not receive your billing statement from the biller. It is your obligation to save or print a copy of your biller’s billing statement and confirmation of your payment. GPC may as a courtesy, but has no obligation to, make available your Bill Payment transaction history to you.
You understand and acknowledge that GPC has no obligation to update or change your personal information, such as, but not limited to, name, address, phone number(s) and email address(es) that you have established with the biller. It is your sole responsibility to keep your personal information up to date with your biller. Additionally, it is your responsibility to maintain securely all user names and passwords for the biller’s site(s). You also agree not to use someone else’s information to gain unauthorized access to another person’s bill.
You acknowledge and agree that your Bill Payments are transactions between you and the biller, and not with GPC, Google or any of GPC’s or Google’s affiliates. Neither GPC nor Google is a party to your Bill Payment, and GPC, Google, or other GPC or Google affiliates are not connected to any services underlying the Bill Payment, unless expressly designated as such (for example, in the listing or description of the relevant merchandise, good or service on a Google-operated website or interface). Without limiting the generality of the preceding sentence, GPC, Google or other GPC or Google affiliates do not have any control of, or any liability for, any products or services of the biller that are paid for using the Bill Payment Service. These Terms do not alter your liability or obligations that currently exist between you and the biller or the issuer of your registered Payment Method, unless expressly designated. GPC also does not guarantee the identity of any biller. Please note that neither GPC, Google nor any GPC or Google affiliate is responsible for any fees or charges imposed by your biller.
7.2 Recurring Automatic Billing
If you agree to make automatic Bill Payments for the amount you owe each billing period (e.g., monthly) to your biller, or for the amount you owe to your biller for another recurring period that you set (if the Bill Payment Service offers this feature) (each a “Billing Period”), you authorize GPC to initiate Bill Payments automatically to your designated biller each Billing Period via the Bill Payment Service (each a “Recurring Payment”). Unless otherwise stated when you enroll in the Bill Payment Service, your Recurring Payments will start after the first issuance of a bill by your biller following your enrollment in the Bill Payment Service.
This is a recurring billing transaction. Unless otherwise stated, Recurring Payments will continue indefinitely until cancelled by you or until automatically cancelled by the Bill Payment Service as a result of your failure to keep necessary details up-to-date, like your Payment Method and/or biller account linking.
7.3 Charging your Payment Method
By clicking "Check out" (or equivalent phrase), you authorize GPC to initiate a one-time Bill Payment and/or Recurring Payment transactions to your designated biller(s) through debits or other charges to your chosen Payment Method in the amount either designated by you or, if the Bill Payment Service offers this feature, the amount shown on your statement from the biller for that monthly (or other recurring) period plus any fees charged by GPC of which you will be advised before payment is made. You further authorize GPC to initiate debits or other charges in such amount to an alternate Payment Method, if you have selected one in your Google Pay account, in the event that the debit or charge to your designated Payment Method does not occur for any reason. GPC may, but is not obligated to, charge your alternate Payment Method. You certify and confirm that you are authorized to make payments for the Bill Payment Service with your designated Payment Method and alternate Payment Instrument (if applicable).
If you agree to make Recurring Payments to your biller, the Bill Payment amount will continue to be automatically charged to your Payment Method or alternate Payment Method (if applicable) each Billing Period, until you cancel the Bill Payment Service, unless as otherwise stated in these Terms or the Bill Payment Service Terms And Conditions. You may cancel Recurring Payments at any time by following the process outlined in the terms and conditions of your product. Cancelling Recurring Payments will cancel the Bill Payment Service. Cancellation will be effective immediately unless a Bill Payment transaction is currently pending, in which case cancellation will not become effective until following the processing of such transaction. You will not receive a refund for any Bill Payment transaction that is already pending at the time of cancellation. CANCELLING THE BILL PAYMENT SERVICE MAY IMMEDIATELY REVOKE YOUR ACCESS TO ANY WEB PORTAL, APP AND ASSOCIATED FEATURES, DEPENDING ON THE BILL PAYMENT SERVICE TERMS AND CONDITIONS. To view details about pending or past transactions after cancelling the Bill Payment Service, visit your Google Pay account. Please also see the Stop Payment section below.
We reserve the right to arrange for refunds or credits to the Payment Method debited or charged for the payment in question at our sole discretion. If we arrange for such a refund or credit, we are under no obligation to arrange for the same or similar refund in the future.
You are required to turn off automatic payments with your biller as a condition of enrolling in the Bill Payment Service. If you do not turn off automatic payments and overpay a monthly bill as a result, your biller may credit your account with the biller instead of arranging for a refund. In such case, GPC will not provide you a refund. You must contact the biller directly to request a refund.
7.4 Stop Payment Requests
GPC cannot assist with a stop payment request for any scheduled Bill Payment transaction using a Payment Method that is a credit card; in such case, you must contact your credit card issuer directly.
The following applies only to a Bill Payment which is a Recurring Payment using a Payment Method that is a debit card or that debits or charges your bank account (automated clearing house payment (ACH)-enabled). You can stop payment by calling us at the phone number specified in Section 7.5 below or writing us at the address specified in Section 7.5 below in time for us to receive your request at least three (3) business days or more before the scheduled date of the Bill Payment transaction. If you call, we may also require you to put your request in writing and get it to us within 14 days after your call, and your oral stop payment order will cease to be binding after the 14 day period if you fail to provide the requested written confirmation. If you order us to stop payment of a Bill Payment transaction three (3) business days or more before the payment is scheduled, and we do not do so, we will be liable for your losses or damages. GPC will not be able to stop payment of a Bill Payment transaction which has cleared at the time GPC receives your stop payment request. GPC also may not be able to stop payment if it does not have a reasonable opportunity to act on your stop payment request before the Bill Payment transaction has been processed.
7.5 Disputing Charges
GPC is not responsible for the accuracy of your bills from a biller. GPC is only responsible for presenting the information GPC receives from the biller. Any discrepancies or disputes regarding the accuracy of your bill must be addressed directly with the biller.
The error resolution procedures contained in this Section 7.5 only apply to Bill Payment transactions subject to the Electronic Fund Transfer Act, such as payments funded by your debit card, or ACH debit from a checking or savings account.
In the event that you think that there is an error in your Bill Payment transaction, or you have questions or need more information about your Bill Payment transaction, you may contact Bill Payment support by calling us or writing to us at the contact information provided in the Google Pay Customer Service and Error Resolution Policy. Your alleged error will be resolved as provided in the Google Pay Customer Service and Error Resolution Policy. You should review the Google Pay Customer Service and Error Resolution Policy to understand certain rights you may have as to your Bill Payment transactions.
ALL QUESTIONS ABOUT TRANSACTIONS MADE USING THE BILL PAYMENT SERVICE MUST BE DIRECTED TO US (GOOGLE PAYMENT CORP.), AND NOT TO THE BANK OR OTHER FINANCIAL INSTITUTION WHERE YOU HAVE YOUR PAYMENT METHOD ACCOUNT. We are responsible for the Bill Payment Service and for resolving any errors in transactions made using the Bill Payment Service.
We may not send you a periodic statement listing transactions that you make using the Bill Payment Service. The transactions will appear on the statement issued by your bank or other financial institution. SAVE THE RECEIPTS YOU ARE GIVEN WHEN YOU USE THE BILL PAYMENT SERVICE, AND CHECK THEM AGAINST THE ACCOUNT STATEMENT YOU RECEIVE FROM YOUR BANK OR OTHER FINANCIAL INSTITUTION. If you have any questions about one of these transactions, call or write to us at contact information provided in the Google Pay Customer Service and Error Resolution Policy.
IF YOUR BILL PAYMENT USERNAME AND PASSWORD OR OTHER MEANS OF ACCESSING YOUR ACCOUNT USED TO ACCESS THE BILL PAYMENT SERVICE IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us at the contact information provided in the Google Pay Customer Service and Error Resolution Policy.
7.6 Liability for Failure to Process Bill Payment
In using the Bill Payment Service, you are authorizing GPC to make payments to billers on your behalf from your Payment Method or alternate Payment Method (if applicable). If GPC is unable to complete the transaction for any reason associated with your Payment Method (for example, there are insufficient funds in the account associated with your Payment Method to cover the payment), the payment may not be completed and we will not be liable for losses or damages associated with the incomplete payment.
If we do not complete your Bill Payment transaction on time or in the correct amount according to these Terms (other than for restrictions because of suspicious activity or as provided in the previous paragraph), we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
(i) If, through no fault of ours, your account does not have enough money to make the Bill Payment;
(ii) If through no fault of ours, a biller refuses to honor a transaction using your chosen form of payment;
(iii) If your form of payment is not valid;
(iv) If the Bill Payment system was not working properly and you know about the problem with the system when you started the Bill Payment transaction;
(v) If the transaction or biller account information supplied by you or a third party is incorrect or untimely;
(vi) If circumstances beyond our control (such as flood or fire) prevent a transaction, despite reasonable precautions that we have taken;
(vii) The biller authorizes an amount greater than the Bill Payment transaction amount; or
(viii) If the transaction is restricted because of potentially suspicious activity.
There may be other applicable exceptions as otherwise provided by state or federal laws.
7.7 Returned Bill Payment Transactions
In using the Bill Payment Service, you understand that Bill Payment transactions may be returned for various reasons, such as, but not limited to, the biller’s address has expired or is not valid, the biller’s account number is not valid, the biller is unable to locate your account, or the biller has already been paid in full. The Bill Payment Service will use its reasonable efforts to research and correct the returned payment, or void the payment and credit the Payment Method which was debited or charged for the returned Bill Payment transaction. You may receive notification from the Bill Payment Service about the returned Bill Payment transaction.
Except as expressly set out in these Terms or required by law, Bill Payment transactions are nonrefundable. You are entitled to a refund of the money to be transmitted to the biller as a result of these Terms if GPC does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the biller designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must call or write to us at the contact information provided in the Google Pay Customer Service and Error Resolution Policy.
7.9 Payment Service Terms And Conditions
The Bill Payment Service may be subject to Bill Payment Service Terms And Conditions which you may be required to agree to as a condition of using the Bill Payment Service. Any inconsistency between these Terms and the Bill Payment Service Terms And Conditions will be governed by the Bill Payment Service Terms And Conditions.
The terms in this section (General Terms) are applicable to all GPC Services and apply to users utilizing any of those Services.
Notwithstanding any limitations described elsewhere in these Terms, we may establish general practices and limits concerning use of the Services with or without notice to you, including without limitation individual or aggregate transaction limits on the dollar amount or number of transactions during any specified time period(s).
We reserve the right to change, suspend or discontinue any aspect of the Services at any time, including hours of operation or availability of the Services or any Service feature, without notice and without liability. We also reserve the right to impose limits on certain Service features or restrict, suspend or terminate your access to some or all of the Services without notice and without liability. We may decline to process any transaction without prior notice to you.
GPC may delay, hold, cancel or reverse processing of any transaction if:
(a) you make a claim to GPC for a refund or other reversal, or
(b) GPC, in its sole discretion, believes that the transaction is invalid, suspicious, involves misconduct or fraud, or otherwise violates applicable law, these Terms or any applicable policy of Google, GPC or their affiliates.
We may limit or suspend your use of one or more Services at any time, in our sole and absolute discretion. If we suspend your use of a Service, we will attempt to notify you by electronic mail. Suspension of your use of a Service will not affect your rights and obligations pursuant to these Terms arising before or after such suspension or with respect to any non-terminated Services.
8.2 USA PATRIOT Act Notice
To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each individual or business that opens an account or requests credit.
8.3 Processing of Payment Transactions as Agent of Seller
For Services where GPC processes a payment transaction you initiate with a Seller, you acknowledge that GPC processes such payment transaction as an agent of and on behalf of the Seller and your payment obligation to the Seller shall be deemed completed and discharged at that time. You authorize the charge or debit to your Payment Method, by GPC as agent of the Seller, as necessary to complete processing of the Google Transaction. You also authorize any crediting or debiting to your Payment Method, by GPC as agent of the Seller, in connection with reversals, refunds, or adjustments related to a Google Transaction.
8.4 No Interest
GPC does not pay interest to you on any funds processed or accumulated for you and held by us, on your Google Pay Balance, or on any other funds. You assign to GPC the right to earn interest on funds that GPC holds on your behalf, in consideration of your use of the Service.
8.5 Negative Account/Funds Balance
If for any reason your Google Pay account, Google Pay Balance or other Service account enters a negative status, we may suspend or deny your use of or registration for one or more Service(s), including your ability to make P2P Payments or purchase transactions, request P2P Payments from other users, activate or maintain a Google Pay Balance, redeem qualifying offers or rewards. Furthermore, in the case such account becomes negative, you authorize GPC to:
(i) Initiate a debit or charge to your Funding Accounts to bring your account/funds balance to $0;
(ii) Use a third party to recover funds from you to bring your account/funds balance to $0.
We may also elect to notify and provide you with the opportunity to bring your applicable account/funds balance to $0.
Your authorizations under this Section remain in effect while you are a customer and for a period of ninety (90) days following termination or cancellation of the Services.
8.6 Unclaimed Property
If GPC is holding funds due to you and GPC is unable to contact you and has no record of your use of the Service for several years, applicable law may require GPC to report these funds to state governments as unclaimed property. If this occurs, GPC will try to locate you at the address shown in our records, but if GPC is unable to locate you, it may be required to deliver any such funds to the applicable state as unclaimed property. GPC reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.
8.7 No Deposit Insurance
GPC is not a bank or other chartered depository institution. Funds held by GPC or its service providers (including any banks) in connection with the processing of payment transactions are not deposit obligations of users of the applicable Service and are not insured for the benefit of the user by the Federal Deposit Insurance Corporation or any other governmental agency or private entity.
If you believe your Google Pay account has been opened or used in an unauthorized manner, please see our Customer Service and Error Resolution Policy. Also, please see our fraud protection process discussed in the Help Center for more information on how GPC protects you from fraud. Please note that fraudulent P2P Payments may result in the loss of your money with no recourse.
8.9 Consumer Report Authorization
You instruct and authorize GPC to obtain consumer reports about you, as the term "consumer reports" is defined under the Fair Credit Reporting Act, and to use the information contained in such consumer reports to evaluate your prospective or ongoing eligibility to use the Services, to detect and prevent fraud, and to create, evaluate, and modify GPC risk management and mitigation tools, and to otherwise improve GPC's Services.
8.10 Termination of Service
We may, in our sole and absolute discretion without liability to you or any third party, for any reason, including without limitation inactivity or violation of these Terms or other policies from time to time, terminate your use of one or more Services for any reason, including without limitation inactivity or violation of these Terms or other policies we may establish from time-to-time.
Upon termination of your use of the Services, you remain liable for all payment transactions and obligations you have incurred under these Terms. Upon termination, we have the right to prohibit your access to the Services, including without limitation by deactivating your username and password, and to refuse future access to the Services by you.
Except as otherwise expressly provided in these Terms (including the Google Payment Services Customer Service and Error Resolution Policy), you agree to indemnify, defend and hold harmless GPC, Google, and its and their subsidiaries and other affiliates, and its and their directors, officers, owners, agents, co-branders or other partners, employees information providers,service providers, licensors, licensees, consultants, contractors and other applicable third parties (collectively "Indemnified Parties") from and against any and all claims, demands, causes of action, debt or liability, including without limitation attorneys’ fees and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from:
(a) your use of the Services;
(b) any breach or non-compliance by you of any provision of these Terms or any Google or GPC policies;
(c) any dispute or litigation caused by your actions or omissions; or
(d) your negligence or violation or alleged violation of any applicable law or rights of a third party.
In addition to the electronic communications authorized under the Section entitled, "Electronic Communications", statements, notices and other communications to you may be made by mail, email, postings on Google company web sites or mobile apps or other reasonable means. We may also provide notices of changes to the Terms or other matters by displaying links to notices on the Google web sites or mobile apps. Notice to GPC and Google may be made by mail to:
Attn: Google Payments
1600 Amphitheatre Parkway
Mountain View, CA 94043
8.13 Modification of Terms
We have the right, in our sole and absolute discretion, to change, modify, or amend any portion of these Terms at any time by posting links to notices on the Google web sites or mobile apps or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, after the initial posting or sending of the communication and shall apply on a going-forward basis with respect to transactions initiated after the posting or communication date. In the event that you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services.
You may not assign these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written approval and any such attempted assignment shall be void. We reserve the right to freely assign these Terms and the rights and obligations hereunder, to any third party without notice or consent. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties hereto, their successors and permitted assigns.
8.15 Electronic Communications
GPC may be required to provide certain disclosures, notices and communications (collectively ‘Communications’) to you in written form. Pursuant to these Terms, we will deliver such Communications to you in electronic form. Your agreement to these Terms confirms your ability and consent to receive such Communications electronically, rather than in paper form.
8.15.1 Electronic delivery of communications
You agree and consent to receive electronically all Communications provided to you in connection with your Google Pay account and your use of the Services. Communications include:
(a) agreements and policies you must agree to in order to use the Services (e.g., these Terms and the Google Payments Privacy Notice), including updates to those agreements and policies;
(b) payment authorizations and transaction receipts or confirmations;
(c) account statements and history; and,
(d) all other communications or documents related to or about your Google or Google Pay account and your use of the Services.
Electronic Communications shall be deemed to be received by you upon delivery in the following manner:
(a) posting them to your Google Pay account on the Google Pay website or in an associated mobile application;
(b) posting them on or in a website or mobile application associated with Google or the Services;
(c) sending them via electronic mail to the email address you used to create your Google and Google Pay account registrations; or
(d) otherwise communicating them to you via the Services.
It is your responsibility to open and review Communications that we deliver to you through the methods described above. We may, but are not obligated to under these Terms, provide you with notice of the availability of a Communication that is delivered in one of the methods described above (for example, by informing you of such Communication through a notification sent to your mobile device).
You should maintain copies of electronic Communications by printing paper copies or saving electronic copies, as applicable.
8.15.2 Hardware and software requirements
In order to access and retain electronic Communications, you will need to maintain or have access to the following computer hardware and software at your own expense:
(a) a computer or mobile device;
(b) a current web browser that includes 128-bit encryption (e.g. Internet Explorer version 6.0 and above, Firefox version 2.0 and above, Chrome version 3.0 and above, or Safari 3.0 and above) with cookies enabled;
(c) the appropriate mobile application, in the case of Communications delivered through such application;
(d) software capable of opening documents in PDF format;
(e) access to the valid email address you used to create your Google and Google Pay account registrations; and,
(f) sufficient storage space to save past Communications or a printer to print them.
By giving your consent to these Terms, you confirm that you are able to meet the above requirements, and that you can receive, open, and print or save any Communications referenced in these Terms for your records.
8.15.3 Requesting additional copies and withdrawing consent
The following additional terms will apply to such electronic Communications:
(a) you may contact GPC to request another electronic copy of the electronic Communication without a fee;
(b) you may request a paper copy of such electronic Communication within ninety days of the original Communication issuance date, and GPC, as applicable, reserves the right to charge a fee to provide such paper copy;
(c) you may contact Google to update your registration information used for electronic Communications or to withdraw consent to receive electronic Communications; and
(d) GPC reserves the right to terminate your use of the Services if you decline or withdraw consent to receive electronic Communications.
You may contact GPC in relation to this Section by logging in to your Google Pay account at pay.google.com , selecting the Help link, and then selecting Contact Us.
For US residents: The US Payments Terms of Service applies to your use of Google Pay Balance and P2P Payments features in the old Google Pay app (version 2.999 and below in Android; version 24.60 and below in iOS) or from pay.google.com,only to the extent there is a conflict between the US Payments Terms of Service and these Terms.
ATM Balance Inquiry (in-network or out-of-network)
Customer Service (automated or live agent)
Inactivity (after 12 months with no transactions)
We charge 1 other type of fee. This is:
Withdrawal from your Google Pay Balance to your registered debit card.
$0.31 or 1.5% of the withdrawal amount, whichever is greater*
*This fee can be lower depending on how and where your prepaid account is used.
No overdraft/credit feature.
Your funds are not FDIC or NCUA insured.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
Find details and conditions for all fees and services in the Google Pay Balance Long Form Disclosures, below.
List of all fees for Google Pay Balance
Opening Google Pay Account and holding Google Pay Balance
Google Pay Account setup
No fee to set up a Google Pay Account.
No monthly or other fee to hold Google Pay Balance in your Google Pay Account.
Add money to your Google Pay Balance/add money
Transfer from your third-party funding account
No fee to transfer funds from your registered debit card or ACH-enabled checking or savings account to your Google Pay Balance. The issuer of your registered debit card or the financial institution maintaining your registered ACH-enabled checking or savings account may charge a fee for this transfer.
Receive money through Google Pay person-to-person/ peer to peer payment
No fee to receive funds to your Google Pay Balance from a Google Pay person-to-person/peer-to-peer payment.
Receive money from Google
No fee to receive funds to your Google Pay Balance from a Google entity, such as a credit issued to you in accordance with the terms of the Customer Service and Error Resolution Policy or as a courtesy by a Google entity.
No fee for any other transfers to your Google Pay Balance.
Transferring money from your Google Pay Balance/spend money
Withdrawal to your registered third-party funding account
$0.31 or 1.5%
This is our fee. A fee of $0.31 or 1.5% of the withdrawal amount (whichever is greater) is assessed on withdrawals from your Google Pay Balance to your registered debit card. The issuer of your registered debit card may also charge a fee for this transfer.
No fee to withdraw funds from your Google Pay Balance to your registered ACH-enabled checking or savings account. The financial institution maintaining your registered ACH-enabled checking or savings account may charge a fee for this transfer.
Send money through Google Pay person-to-person/peer-to-peer payment
No fee to send funds through a Google Pay person-to-person/peer-to-peer payment. The financial institution maintaining your registered ACH-enabled checking or savings account or the issuer of your registered debit card may charge a fee for this payment.
No fee for online purchases.
No fee for any other withdrawal from your Google Pay Balance.
ATM withdrawal (in network)
Google Pay Balance cannot be withdrawn at ATMs.
ATM withdrawal (out-of-network)
Google Pay Balance cannot be withdrawn at ATMs.
Customer service (chat)
No fee for customer service via chat, including for balance inquiries.
Customer service (live agent)
No fee for live agent customer service, including for balance inquiries.
No fee to access your account statements.
There is no fee if you have not completed a Google Pay Balance transaction for 6 months. There is no dormancy fee or charge.
Your funds are not FDIC or NCUA insured. Accordingly, should Google Payment Corp. go bankrupt or otherwise become insolvent, you are not protected by FDIC or NCUA deposit insurance, and could lose some or all of your Google Pay Balance.
No overdraft/credit feature.
Contact Google Payment Corp. by calling 1-855-492-5538, by mail at 1600 Amphitheatre Pkwy., Mountain View, CA or visit pay.google.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.